SHIPPING POLICY
SHIPPING & RETURNS
SHIPPING POLICY
SHIPPING POLICY
TO WHAT COUNTRY DO YOU OFFER DELIVERY?
Delivery is available in Canada only.
WHAT ARE THE SHIPPING FEES?
Shipping is always free for orders totaling $85 or more, before taxes and after application of a promotional code, if applicable.
Purolator: Shipping costs are calculated according to the weight of the package and the destination, according to Purolator Canada tariffs.
HOW LONG WILL I RECEIVE MY PACKAGE?
Once your order is confirmed, we take approximately 1-3 business day(s) to prepare your order. Then, delivery times apply and depend on the carriers.
Typically, you should receive your order within 3-10 business day(s). During the Covid-19 crisis, delays may be longer than expected.
HAS A PROBLEM OCCURRED WITH YOUR ONLINE ORDER?
Ético is not responsible for any lost or damaged orders, nor for errors made by delivery companies.
If a problem occurs with your order, please contact us anyway so that we can resolve the situation with the carrier.
I MADE A MISTAKE IN MY DELIVERY ADDRESS. WHAT CAN I DO?
Write to us by email and our customer service team can make the necessary changes.
RETURN AND EXCHANGE POLICY
RETURN & EXCHANGE POLICY
We do not accept returns due to the nature of our products. However, if you have any problems with your order, do not hesitate to contact us by email.
We do not accept returns given the nature of our products. However, if you have any problems with your order, do not hesitate to contact us by email.
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I AM DISSATISFIED WITH A PRODUCT I RECEIVED. WHAT TO DO?
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Unfortunately, we do not make any exchanges or refunds if the product is not defective. We do not take back any product for a matter of taste, for a change of mind or for other personal reasons.
Since these are body products and hygiene products, we cannot resell any product that has already been in the possession of a customer. If, for example, the smell of the soap you bought did not please you 100%, simply give the product to someone who will appreciate it! This avoids waste ♡
If the product you received is defective, please refer to the previous point.